RD Custom - Sales Policy

1. Seller Information

Company Name: RD Custom

VAT Number: IT03416530131

Contact Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone Number: +39 039 587612

2. Prices, Taxes, and Shipping Fees

2.1 Prices

Prices can be displayed in different currencies, according to the customer's preference.

The displayed prices include any applicable taxes based on current regulations.

RD Custom reserves the right to modify prices at any time without prior notice. However, confirmed orders will retain the price at the time of purchase.

2.2 Payment Methods

Credit and debit cards (Visa, Mastercard, American Express, and all payment gateway-supported networks).
PayPal
SEPA (Single Euro Payments Area) bank debit, if supported by the customer's bank.
Cash on delivery (if applicable, with additional costs).

All orders are processed only after payment has been received.

Any delays caused by banks or issuers will not be attributable to RD Custom.

Note: RD Custom is not responsible for any bank fees applied by payment institutions.

3. Orders and Purchase Confirmation

3.1 Purchase Process

Adding products to the cart and selecting the payment method.
Entering shipping and billing details.
Choosing shipping options (free or paid, based on applicable conditions).
Confirming the order and receiving a summary email.
Some made-to-order products, custom-made items, or products that are not immediately available may be shipped from external warehouses without prior notice and at no additional cost to the customer.

3.2 Order Cancellation

RD Custom reserves the right to cancel an order in the following cases:

Errors in the data provided by the customer.
Unavailability of the product.
Suspected fraudulent activity.

If an order is canceled, the customer will be refunded within 30 days or according to the timeframe established by the payment system.

4. Shipping, Damages, and Losses

4.1 Delivery Options and Courier Delegation

RD Custom offers customers the option to pick up the goods directly at its premises, ensuring immediate quality and integrity checks of the product.

If the customer chooses courier shipping instead of in-person pickup, they expressly authorize RD Custom to assign a third-party carrier for the transportation of the goods, accepting that shipping responsibility is transferred to the courier once the goods are collected.

According to Article 1693 of the Italian Civil Code, RD Custom is not responsible for any damages, losses, delays, or issues occurring after the goods are handed over to the courier.

4.2 Transport Responsibility

From the moment the goods are delivered to the courier:

The transport responsibility lies solely with the carrier.
RD Custom has no control over delivery times, shipment management, or potential damages or losses.
Any delays, issues, or damages must be addressed directly with the courier.

However, RD Custom will assist customers in filing claims with the courier, within the limits defined by the carrier's policies.

The processing time for such claims depends entirely on the courier and not on RD Custom.

4.3 Tracking and Customer Obligations

Once the order has been shipped, the customer will receive a tracking code via email and in the "My Orders" section of the website.

The customer is solely responsible for monitoring the shipment tracking.

If the tracking shows issues (e.g., failed delivery attempts, goods in storage), the customer must promptly contact the courier to resolve the situation.

RD Custom is not responsible for failed deliveries due to the customer's delay in tracking the shipment or providing instructions to the courier.

4.4 Insured Goods and Receipt Guidelines

For orders over €99, the shipment is covered by insurance. However, to initiate a refund process in case of damage:

The customer must always sign with "subject to inspection," even if the packaging appears intact.
Failure to sign with this note may prevent a refund or product replacement.

4.5 Reporting Damages or Losses

Damages: The customer must report any damage within 48 hours of delivery, attaching photos of the package and the damaged product.

Losses or Failed Deliveries: The customer must report the issue within 30 days from the shipment date.

RD Custom cannot guarantee refunds or replacements until the courier's investigation is concluded.

The timeframe and outcome of these procedures depend solely on the carrier.

4.6 Errors in the Shipping Address

The customer is responsible for correctly entering the shipping address at the time of order.

Any delays or failed deliveries will be the sole responsibility of the customer.
If an incorrect address is provided, the courier may hold the shipment for a maximum of two days, after which the goods may be returned to the sender or destroyed.
If the goods are returned to RD Custom, the cost of reshipment will be borne by the customer.

4.7 Failed Delivery and Storage

If the recipient is absent or does not collect the package, the courier may return the goods to RD Custom or destroy them, depending on its policies.

In such cases, any storage fees, return costs, or reshipping expenses will be entirely borne by the customer.

RD Custom is not responsible for decisions made by the courier regarding the handling of stored or undelivered goods.

5. International Shipping, Taxes, and Customs Duties

5.1 Shipments Outside the European Union

For orders shipped to countries outside the European Union (EU), the customer is solely responsible for any customs duties, local taxes, VAT, and any other applicable charges imposed by the destination country. These costs are not included in the product prices or shipping fees displayed on our website and are determined by the local customs authority.

RD Custom ships under DDU (Delivered Duty Unpaid) terms. This means that the recipient is responsible for paying any import duties, VAT, or customs fees upon arrival in the destination country. Failure to pay these charges may result in the package being held, returned, or destroyed by customs. RD Custom will not be responsible for any such costs, nor will it issue refunds for unclaimed shipments due to unpaid customs fees.

Any delivery delays caused by customs procedures or security checks are beyond RD Custom’s control; therefore, we do not take responsibility for additional time required due to such inspections.

5.2 Taxes and Customs Duties

For shipments to non-EU countries, the order may be subject to:

Local VAT or value-added tax, applied according to the legislation of the destination country.
Customs duties determined by the receiving country’s tariff system.
Any other import taxes or customs handling fees imposed by the courier or local customs authority.

Customs authorities may require the customer to provide additional documentation for clearance.

In such cases, it is the recipient’s responsibility to cooperate with the customs office to complete the procedure.

5.3 Who Pays Import Duties and Taxes?

The recipient is responsible for paying all duties, taxes, and customs charges.

If the customer refuses to pay these charges, the package may:

Be returned to the sender (with return costs charged to the customer).
Be held by customs authorities, without the possibility of a refund.
Be destroyed or confiscated according to local regulations.

RD Custom is not responsible for additional costs or for packages refused by the customer due to unexpected customs charges.

5.4 Shipments Within the European Union

For shipments to EU countries, no customs duties or import taxes apply, in accordance with the free movement of goods within the European single market.

However, national taxes or additional charges may be applied by the courier.

5.5 Declaration of Goods Value

All packages shipped outside the EU will be accompanied by the necessary documentation for customs procedures.

The value of the goods will be declared based on the purchase invoice, in compliance with international regulations.

We cannot declare lower values or mark an order as a "gift" to avoid customs duties, as this would be a legal violation.

5.6 Changes in Customs Regulations

Customs regulations vary by country and may change without notice.

International customers are advised to check with their local customs authority before placing an order to avoid unexpected costs or clearance issues.

6. Warranty

6.1 Warranty Duration

RD Custom provides a full warranty on its products, ranging from 1 to 48 months from the date of purchase. For private consumers, the legal warranty of conformity is 24 months from the date of purchase.

6.2 Warranty Coverage

The legal warranty covers only defects of conformity that were present at the time of purchase. If a defect appears within the first 6 months after delivery, it is presumed to have existed at the time of purchase unless proven otherwise by the seller. If the defect occurs after 6 months, the customer must provide proof that it was already present at the time of purchase. In such cases, RD Custom will repair or replace the item as required by law.

6.3 Natural Wear and Tear

The warranty does not cover defects caused by normal wear and tear from product use. Wear on components is inevitable, especially for products intended for road use, such as automotive parts. Therefore, both new and used automotive products may naturally deteriorate due to vibrations, weather conditions, UV exposure, and daily use. Such wear is considered normal and is not covered under warranty unless it results from a manufacturing defect.

6.4 Used or Refurbished Products

The warranty on used or refurbished products offered by RD Custom is limited to 12 months from the date of purchase, unless otherwise specified. These products may show signs of wear but have been thoroughly tested and restored to ensure proper functionality.

6.5 Warranty Exclusions

The warranty, including any optional extended warranty, does not cover:

Damage caused by normal wear and tear, improper use, or inadequate maintenance.
Defects resulting from incorrect installation or tampering.
Accidental damage, road accidents, electrical surges, or weather events.
Products with broken warranty seals or altered serial numbers.
Repairs performed by unauthorized service centers.

6.6 Warranty Claim Procedure

To use the warranty (standard or extended), the customer must:

Contact RD Custom by opening a support ticket and provide proof of purchase.
Send the defective product as instructed by our support team.
Wait for the technical evaluation to confirm eligibility for repair or replacement.

6.7 Warranty Cancellation Clauses

RD Custom reserves the right to void the warranty (standard or extended) in the following cases:

The product is damaged due to non-warranty-related causes.
The customer does not provide the required documentation (invoice, proof of purchase, warranty extension certificate).
The product has been modified, altered, or repaired by unauthorized third parties.

6.8 Automotive Products and Wear

Many of our products are designed for automotive use, meaning that some components may be subject to natural wear during use. Such wear is not covered under warranty unless a conformity defect is present at the time of purchase. Automotive products, such as lights, electrical systems, and other components, may deteriorate due to weather exposure, temperature, and daily use.

Examples of wear not covered by warranty include:

Material degradation due to vibrations or weather exposure.
Defects caused by non-original spare parts or improper installations.
Damage resulting from road accidents or extreme conditions (e.g., racing or off-road use).

6.9 Instructions and Documentation

Some products sold in our store require professional installation. If necessary, products will include assembly instructions that must be followed carefully. Proper installation is crucial to avoid damage or malfunctions that are not covered by the warranty.

6.10 Product Images and Technical Specifications

RD Custom reserves the right to update or modify its products for safety, reliability, and technological innovation. If a product is updated, the customer will receive the latest improved version, even without prior notice. As a result, images and descriptions may not exactly match the actual product.

6.11 Seller’s Liability

Without prejudice to applicable regulations, RD Custom is not responsible for indirect damages resulting from product use, except in cases of willful misconduct or gross negligence. RD Custom's liability for direct damages is limited to the purchase price of the product.

6.12 Replacements

If a product is deemed "non-repairable," RD Custom will replace it with an identical item or, if unavailable, with a product of equal value and equivalent or superior technical features.

6.13 Price Changes and Promotions

If the product price changes after purchase due to increases, reductions, promotions, or discounts, RD Custom is not obligated to refund any price differences or retroactively apply discounts.

6.14 Shipping of Defective Items

The cost of shipping a defective product to RD Custom is the sender’s responsibility, unless otherwise required by law. If the product is found to be defective and covered by warranty, RD Custom will cover the return shipping cost.

6.15 How to Ship a Defective Component

Ensure that the issue is not caused by installation or configuration errors.
Properly package the component to prevent damage during transport.
Use a trackable shipping method, preferably express courier.

6.16 Inspection by RD Custom

Once received, RD Custom will inspect the product to verify:

No tampering or unauthorized modifications have been made.
The defect was reported within the legal timeframe.
The product was sent in time for proper evaluation.

6.17 Transport Liability

All shipments are at the sender’s risk unless otherwise required by law. RD Custom is not responsible for transport damage.

6.18 When the Warranty is Not Valid

The product will not be considered under warranty if:

It is damaged due to improper packaging or transport.
No manufacturing defect is found after inspection.
Required documentation is missing (e.g., proof of purchase, warranty claim form).

6.19 Extended Warranty (Optional)

6.19.1 Availability and Purchase Methods

RD Custom offers its customers the option to purchase an extended warranty on select products, extending coverage beyond the standard warranty. The extension can be purchased at the time of ordering or, if applicable, within a specified period from the original product purchase date.

6.19.2 Duration of the Extended Warranty

The extended warranty is available for different durations (+12 months, +24 months), and the additional coverage begins after the expiration of the standard warranty provided by RD Custom or the manufacturer.

6.19.3 Coverage of the Extended Warranty

The extended warranty offers the same coverage conditions as the standard warranty (see Section 6.1) but applies exclusively to manufacturing defects or non-conformities that arise after the expiration of the standard warranty.

6.19.4 Applicability Conditions

The extended warranty is subject to the same exclusions, warranty claim procedures, and cancellation clauses as the standard warranty (see Sections 6.5, 6.6, and 6.7).

6.19.5 Refunds and Transferability

Once activated, the extended warranty is non-refundable. The extended warranty is non-transferable to other customers or devices other than the one for which it was purchased.

6.19.6 Applicable Regulations

The extended warranty is an optional contractual service and does not replace or modify the legal warranty provided by the Consumer Code (Legislative Decree 206/2005) for consumers.

7. Assistance Methods

7.1 Support Exclusively via Ticket System

To ensure an organized, trackable, and professional assistance service, all support requests are handled exclusively through the online ticket system. This system allows us to track each request accurately and respond as quickly as possible, without offering phone support.

7.2 No Phone Support

For organizational and management reasons, we do not provide phone support. Regardless of any request or follow-up, the only communication channel for assistance is through the ticket system. This enables us to maintain an efficient and professional workflow, ensuring that each request is handled with the necessary attention.

7.3 Response Time

Once a request is received via the ticket system, our team commits to responding within 3 business days. Each case will be handled with the utmost seriousness and dedication, ensuring the quality of the support provided.

7.4 Clear and Transparent Support Process

Each request will be analyzed and resolved through the ticket system to ensure transparent and timely management. If necessary, the RMA (Return Merchandise Authorization) process will be initiated for the return of defective products, with detailed instructions provided to the customer.

7.5 Technical Support

Technical support is available only for issues related to product functionality and does not include assistance with installation or configuration with other devices. For details, refer to the dedicated support section.

7.6 Costs for Non-Warranty Support

Technical support via ticket is free for warranty-covered issues. For non-warranty support requests (e.g., configurations, resets, installations), RD Custom may apply a service fee, which will be communicated to the customer in advance.

8. Disputes with Payment Gateways and PayPal

If the customer initiates a dispute through the chosen payment system (e.g., PayPal, credit cards, or another payment gateway), RD Custom will handle the dispute in full compliance with the terms and conditions set by the respective payment gateway, which are available on the provider's website and acknowledged by the customer at the time of payment.

Dispute Management Fees

Any dispute-related fees applied by the payment gateway (such as dispute opening fees or case review costs) will be charged to the customer. These costs may vary according to the payment gateway’s policies and are typically specified in the service agreements of each payment provider. Therefore, RD Custom assumes no responsibility for these expenses and has no control over potential banking fees or additional charges arising from disputes.

8.1 Effect of Disputes on Warranty and Contract

If a dispute is initiated by the customer, regardless of the outcome (positive or negative), RD Custom reserves the right to cancel any remaining warranty on the disputed product, based on the conditions established by the payment gateway. This may occur because a dispute could contest the payment terms and the validity of the contract between the parties, altering the initial commercial agreement. If the dispute is resolved in favor of RD Custom, the warranty will remain unchanged; however, RD Custom reserves the right to renegotiate the contract terms and apply modifications based on the payment gateway’s policies, in compliance with applicable laws and to protect its legal and commercial rights.

8.2 Reason for the Warranty Cancellation Clause

The cancellation of the warranty in case of a dispute is intended to protect RD Custom from potential payment system abuse and to ensure that transactions comply with contractual agreements. The warranty may be suspended if a dispute raises doubts about the validity of the payment or transaction compliance. This clause aligns with consumer rights and electronic payment regulations, safeguarding the merchant from fraudulent behavior or unjustified claims.

9. Screens, Infotainment Systems, and Technical Support

The products in the "Screens and Infotainment" category sold by RD Custom are specifically designed for the vehicle model they are intended for. Each system is pre-configured to provide optimal performance, safety, and compatibility with the designated vehicle.

Vehicle Compatibility

Before purchasing, customers are strongly advised to verify the system’s compatibility with their vehicle. RD Custom provides support for compatibility inquiries, but it is the customer’s responsibility to ensure the system is suitable for their vehicle. If a system is purchased without proper compatibility verification, RD Custom will not be responsible for any issues or malfunctions caused by incompatibility.

9.1 Pre-Configured Features and Customization

Each system comes with a pre-set configuration designed to meet safety and performance standards. The predefined functions and settings ensure maximum efficiency and security. Any modifications, customizations, or additional configurations not included in the original system may void the warranty and are not covered by our support service. If the customer performs a "factory reset" or modifies the system without necessity, reconfiguration (if possible) will be billed separately.

9.2 Warranty and Unauthorized Access

Each system is protected by a password that prevents unauthorized access to critical settings. Unauthorized access to these settings will void the warranty. The "defects" or "software bugs" covered under warranty only refer to malfunctions affecting the system in its pre-configured state at the time of delivery. Requests for additional features, specific customizations, or modifications to the system will not be considered "bugs" and are not covered by the warranty.

9.3 Bluetooth System, Apple CarPlay, and Google Android Auto

Systems equipped with Bluetooth hands-free, Apple CarPlay, and Google Android Auto operate based on standard protocols and technologies. Malfunctions resulting from incorrect configurations, incompatible devices, or unsupported modifications are not covered under warranty.

9.4 Functionality and Software Updates

Some aftermarket infotainment systems operate in "bypass mode" and function only when the vehicle’s ignition or engine is on. Additionally, certain systems require software updates to fix bugs, introduce new features, or improve compatibility with specific vehicles or versions. Updates will be released when available, either via OTA (Over-the-Air) or through downloads from our website.

Some software updates or versions may require months of development before release. Software updates, as with all consumer electronics, are the customer’s responsibility and are not covered under the warranty. RD Custom will provide instructions for performing updates, but it is the customer’s responsibility to execute the update. Any costs related to updates or malfunctions resulting from improperly performed updates are not covered by the warranty.

9.5 Unauthorized Distribution and Disclosure

The unauthorized distribution or disclosure of proprietary documents or software from RD Custom is considered an offense and may be subject to legal action.

10. Storage and Unclaimed Orders

The following policy applies exclusively to orders with in-store pickup or installation. The customer is responsible for collecting their ordered goods within 30 calendar days from the date of availability. If the customer fails to do so, RD Custom:

Reserves the right to dispose of or repurpose the goods at its discretion;
Does not guarantee free storage and declines any responsibility for potential damage, deterioration, or loss.

If the customer is unable to collect the order within the specified timeframe, they must promptly notify RD Custom and arrange either a shipment to an address of their choice (at their own expense) or storage at our warehouse, which may incur storage fees based on the duration and size of the goods. If the goods remain in storage beyond 90 calendar days from the completion of the order, RD Custom will consider the contract legally terminated. In this case, any amounts already paid will be retained as a Confirmation Deposit to cover the expenses incurred.

11. Sales Terms for Businesses

The same general sales terms apply to businesses and customers purchasing with a VAT number, except for the following specific conditions:

11.1 Exclusion of the Right of Withdrawal

In accordance with the Consumer Code (Legislative Decree 206/2005), the right of withdrawal is reserved exclusively for consumers, i.e., individuals acting for purposes unrelated to their business, commercial, craft, or professional activity. For businesses and VAT-registered customers, purchases are considered professional transactions, and therefore, the right of withdrawal does not apply. Returns are not allowed unless explicitly agreed upon in writing or in case of product non-conformity. Any returns accepted by RD Custom will be handled at the company's discretion, with prior written authorization and potential management fees.

11.2 Product Inspection and Defect Reporting

The customer must check the integrity and conformity of the received goods within eight (8) days from receipt and notify RD Custom in writing. After this period, the goods are considered accepted without reservations. Any anomalies reported beyond the specified timeframe will not be considered, except for cases covered by warranty.

11.3 Warranty and Limitations

The warranty duration is 12 months from the purchase date, unless otherwise specified by the manufacturer. The warranty is limited to replacement or repair of defective products and does not cover installation, disassembly, or indirect damages.

11.4 Customer Support and End-User Management

If a business purchases from RD Custom to resell products to an end customer, it assumes the role of the seller and must handle warranty claims and post-sales support directly with its own customers. If the business instructs its customer to contact RD Custom directly for assistance, the end customer will be treated as a new customer. Any interventions or support provided to the end customer will be billed directly to the business that made the initial purchase, regardless of the commercial agreements between the business and the end customer.

11.5 Reseller Responsibility

The business that purchases for resale assumes full responsibility towards the end customer in compliance with applicable regulations. RD Custom is not responsible for agreements, warranties, or sales terms different from those provided to the initial buyer (the business).

11.6 Warranty Limitation for Business Customers (B2B)

For business customers (B2B), the warranty is limited to 12 months under Article 1490 et seq. of the Italian Civil Code. The legal warranty of conformity provided for consumers (Legislative Decree 206/2005) does not apply.

12. Right of Withdrawal

The right of withdrawal applies exclusively to consumer customers (i.e., private individuals purchasing for non-professional purposes) who receive their order via shipment. For purchases collected in-store, the right of withdrawal does not apply, as in-person purchases are subject to different regulations. Under Article 59 of the Consumer Code (Legislative Decree 206/2005), the right of withdrawal is not applicable in the following cases:

Customized or made-to-order products requested explicitly by the customer.
Goods that, by their nature, cannot be returned or may deteriorate (e.g., opened software, perishable products, devices with activated licenses).
Services that have already been performed and initiated with the customer’s explicit consent.
Purchases made by businesses and resellers (B2B).

12.1 Timeframe for Exercising the Right of Withdrawal

The customer may exercise the right of withdrawal within 14 calendar days from the product delivery date. The withdrawal request date is considered, not the return shipping date. The request must be sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it., including:

The buyer’s full name.
Order number.
Description of the product to be returned.
An explicit declaration of the intent to withdraw.

RD Custom will confirm receipt of the request via email and provide return instructions.

12.2 Return and Refund Conditions

To obtain a refund, the returned product must meet the following conditions:

The item must be intact, unused beyond what is necessary to assess its features, and in working condition.
It must be returned with its original packaging, accessories, manuals, and all included components.
The return must be made within 14 days from the withdrawal request.
The shipment must be trackable and insured, at the customer’s expense and responsibility.

If the returned product is incomplete, missing parts, or lacks its original accessories, RD Custom reserves the right to deduct an amount proportional to the missing parts' value. If the product is damaged, non-functional, or in a condition that makes it unsellable, the refund will not be issued, and the company will not be obligated to return the product to the customer. The product will be disposed of according to applicable regulations, with no option for recovery or reshipment to the customer.

12.3 Exclusions from the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

Products damaged or non-functional due to customer misuse.
Products returned beyond 14 days without prior communication.
Partial orders: returning individual components of a kit will not be accepted.
Products without original packaging, missing accessories, or with broken warranty seals.
Products purchased at a discount, on promotion, or under special offers.
Special-order products or those made specifically at the customer’s request.
Orders subject to PayPal disputes or chargebacks through banking circuits: in such cases, the refund process will follow the dispute procedure.
Purchases made by businesses, resellers, or with a VAT number (the right of withdrawal applies only to private consumers).

12.4 Refund Methods and Timeframes

The refund will be issued within 30 days from the receipt of the returned item, following verification of the product’s condition. The refund will not include the original shipping costs or any additional fees. If the product is incomplete, RD Custom will deduct a proportional amount. If the product is damaged, non-functional, or unsellable, the refund will not be issued, and the product will be disposed of without any obligation to return it to the customer. The refund will be processed using the same payment method as the original purchase unless otherwise agreed upon with the customer.

13. Product Installation

13.1 On-Site Installation (Professional, Optional Service)

We offer a professional installation service at our facility for most products. This service is optional and additional, available for separate purchase from the product, and performed by qualified technicians in accordance with the product’s technical specifications and applicable regulations. On-site installation includes:

Preliminary analysis of the product and the vehicle/system where it will be installed.
Professional mounting using appropriate tools and techniques.
Verification of proper functionality upon installation completion.

13.2 Service Limitations

The installation service is separate from the product sale and, once performed, is non-refundable and cannot be repeated free of charge, unless otherwise agreed in writing between the parties.
The installation service is not covered by warranty and does not fall under the product warranty obligations.
RD Custom guarantees that the installation is performed professionally, but is not responsible for any issues arising from subsequent modifications or improper use of the product.
The customer must report any defects related to the installation within 7 days of service completion. After this period, the installation is considered accepted.

13.3 Uninstallation in Case of Warranty Issues

The warranty covers the product, but not the costs of removal and reinstallation, which remain the responsibility of the customer.
The customer is responsible for ensuring that the product is returned in the condition required by the manufacturer for warranty service.
If the product needs to be uninstalled for a warranty repair, the operation will only be performed at the customer’s request and at their expense, unless otherwise agreed.
If the repair can be carried out without uninstallation, the on-site installation service will not be involved.

13.4 Self-Installation or Third-Party Installation

If the customer chooses to receive the product without using RD Custom’s on-site installation service, they assume full responsibility for self-installation or for engaging third-party installers. In this case:

Any costs for installation, removal, or modifications will be entirely at the customer’s expense.
RD Custom will not be responsible for damages, malfunctions, or other issues resulting from incorrect installation or non-compliance with the provided instructions.

14. Repair Timelines

The average repair or replacement timeline ranges from 7 to 15 business days. However, for out-of-production products, handmade items, or those with particular technical complexity, the required time may extend up to 60 business days. Repairs are carried out in chronological order, based on the date of product receipt and the availability of necessary components.

All repairs are added to the queue as soon as possible, and no requests for expedited processing imposed by the customer will be accepted. Once the repair is completed, the product will be automatically shipped to the customer at the earliest opportunity. RD Custom is not responsible for any inconveniences caused by the temporary unavailability of the product during the repair or replacement period.

15. Out-of-Warranty Repairs

For products no longer covered by warranty, RD Custom may evaluate whether a repair is technically feasible. Such repair will be subject to the following conditions:

A preliminary analysis by RD Custom to determine the feasibility of the intervention.
Preparation of a detailed cost estimate, which will be communicated to the customer before proceeding with the repair.
Written acceptance of the estimate by the customer, without which the repair will not be carried out.
Availability of required components and spare parts, which may affect processing times.

If, following the preliminary analysis, the repair is deemed impossible or the customer refuses the quote, the product will be returned without any technical intervention. RD Custom does not guarantee the possibility of repairing all out-of-warranty products and reserves the right to decline service for products for which replacement parts are unavailable or where repair would be uneconomical or unsafe.

16. Jurisdiction and Applicable Law

These Terms and Conditions are governed by Italian law, in accordance with the Consumer Code (Legislative Decree 206/2005) and the regulations on electronic commerce (Legislative Decree 70/2003). For any dispute related to the interpretation, execution, or termination of this contract, the exclusive jurisdiction shall be the Court of Lecco.

17. Disclaimer and Legal Notices

17.1 Trademarks and Intellectual Property

All trademarks, logos, and product names mentioned on this website are the exclusive property of their respective owners. Specifically:

Apple CarPlay® is a registered trademark of Apple Inc.
Android Auto™ is a registered trademark of Google LLC.
Bluetooth® is a registered trademark of Bluetooth SIG, Inc.
Wi-Fi® is a registered trademark of Wi-Fi Alliance®.

The names and logos of car manufacturers, including but not limited to Audi, BMW, Mercedes-Benz, Porsche, Volkswagen, Ford, Tesla, Land Rover, Range Rover, are registered trademarks of their respective manufacturers. The use of these names and logos on www.rdcustom.it is purely descriptive and does not imply any affiliation, endorsement, or sponsorship by the mentioned companies.

17.2 Copyright and Intellectual Property Rights

All content published on www.rdcustom.it, including text, images, descriptions, technical documentation, graphic layouts, and any other published material, is the exclusive property of RD Custom or its respective owners. Any reproduction, distribution, modification, or unauthorized use of the material on this site is prohibited unless expressly authorized in writing by the rights holder. Unauthorized use of content owned by RD Custom or third parties may constitute a violation of copyright and intellectual property laws, leading to legal action.

17.3 Payment Gateways and Terms of Use

For online transactions, we use secure payment gateways provided by third parties. By using these services, the user agrees to the terms and conditions established by the respective providers:

RD Custom is not responsible for any malfunctions, payment delays, or issues arising from the use of these services, as they are subject to conditions beyond our control.

17.4 Limitation of Liability

The information and content published on www.rdcustom.it are provided "as is", without any express or implied warranty, including but not limited to warranties of fitness for a particular purpose or compatibility with other systems. RD Custom is not responsible for direct, indirect, incidental, or consequential damages arising from the use of the site, products, or services offered, including compatibility issues with third-party systems or future software updates made by car manufacturers or operating system developers.

17.5 Applicable Regulations and Compliance

The purchase and use of our products are subject to applicable European and Italian regulations. Some useful regulatory references include:

In accordance with EU Regulation 524/2013, customers may resolve disputes through the Online Dispute Resolution (ODR) platform of the European Commission.

17.6 Updates and Modifications

We reserve the right to update or modify this Disclaimer at any time. Continued use of the site implies acceptance of any modifications without prior notice.

18. Final Provisions

18.1 Acceptance of General Terms

By placing an order with RD Custom, the customer fully and unconditionally accepts these General Terms and Conditions of Sale.

18.2 Amendments to Terms and Conditions

RD Custom reserves the right to modify these Terms and Conditions at any time to comply with new regulations or business changes. Modifications will be published on the website www.rdcustom.it and will take effect immediately for all orders placed after publication.

18.3 Severability Clause

If any provision of these Terms and Conditions is declared null or invalid under applicable law, this shall not affect the validity of the remaining provisions, which will remain fully effective.

18.4 Contact Information

For any information or clarification regarding sales terms, customers may contact RD Custom through the following channels:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +39 039 587612

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